This Cancellation and Refund Policy explains the conditions under which bookings made through KATALAY.COM may be cancelled and whether refunds may apply. Cancellation terms vary by product type and are always displayed on each product page before booking. The terms shown on the product page at the time of booking prevail.
Daily Tours, Tickets & Activities
Many daily tours and tickets offer free cancellation up to 24 hours before the start time — this is indicated on the product page with a "Free Cancellation" badge. Products without a free-cancellation indication are non-refundable once confirmed. Cancellations made within the cancellation window, or no-shows, are not refunded.
Multi-Day Package Tours
Package tours include non-refundable components such as flights and hotel reservations booked on your behalf; therefore the following scale applies:
- 60 days or more before departure: 15% administrative fee
- 59–46 days before departure: 35% of the total booking price
- 45–8 days before departure: 50% of the total booking price
- 7 days or less before departure: 100% of the total booking price
Refund Method & Timeline
Cancellations made within the product's free-cancellation window are free of charge — no cancellation, processing, or restocking fee applies. Cancellation requests can be submitted in writing by email at any time. Approved refunds are always issued to the original payment method within 14 business days.
No-Show Policy
Failure to attend a scheduled tour, activity, or service without prior cancellation will be treated as a no-show and no refund will be issued.
Changes or Cancellations by Us
In rare cases, travel services may need to be modified or cancelled due to operational reasons or circumstances beyond our control. When possible, we will offer an alternative service or a refund in accordance with supplier policies.
Force Majeure
Refunds may not be available in cases of force majeure, including natural disasters, government restrictions, strikes, transportation disruptions, or other extraordinary circumstances beyond our control.